Essential Skills for Office Managers

About This Class

Whether you are a new or an experienced office manager, it is easy to get overwhelmed by the multiple roles and responsibilities expected of you in the modern workplace. You probably got your job because you’re already smart, responsible and know how to get along with others. But now you are ready for a whole new level of excellence. To become an office management star requires a large dose of confidence, plus simple and effective strategies which you can use to get things done on time, build relationships and enjoy reaching your own professional development goals with ease.

This 3-day Essential Skills for Office Managers training course will help you see yourself and your office management role from a fresh new perspective. Starting with the foundation of self-knowledge, we will explore in depth what make you thrive and what holds you back. You will learn how to work with anyone on any level with credibility, confidence, clear communication and discover how to stop chasing your tail and manage your time and tasks to achieve daily tasks and reach long term goals with minimum stress and maximum job satisfaction.

Local Fee

R 17,999

International Fee

$ 1,200

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Day 1, 2 & 3

01 Introduction to Administrative Duties

• Office administration is the foundation of every organisation
• Administrative roles and functions
• Administration in the hybrid workplace

02 The People Factor

• Insight into your personality style
• Basic assertive communication
• Interacting with others in a professional manner
• Managing difficult people and situations

03 Supervising Others

• Developing a good team dynamic
• Creating transparency and trust
• Maintaining employee files
• Training and coaching others
• Basic HR rules for absenteeism, disability etc
• Developing your own leadership skills

04 Professional Administrative Skills

• Planning and managing meetings
• Problem solving skills
• Travel arrangements
• Planning and prioritising tasks
• Basic bookkeeping skills

05 Business Communication

• Global telephone service standards
• Modern telephone etiquette
• Cellphone management
• E-mail etiquette
• Modern business writing skills

06 Planning and Organising

• Scheduling appointments
• Time management
• Preparing documents and packs for meetings
• Basic project management
• Event management

07 Records Management

• Develop an effective filing system- electronic and manual
• Preparing agendas and minutes
• File retrieval, file retention
• Data compilation

08 Managing Resources

• Maintaining supplies
• Maintaining open channels of communication
• Managing daily stress and preventing burnout