Mini-MBA for PA’s & Secretaries

About This Class

Day in, day out, PA’s and Executive Secretaries provide high level support for top executives. They work usually with very little supervision, anticipating needs and managing the day to day demands of busy and challenging workloads competently and often with little acknowledgement or encouragement.

This interactive 3-day training course seeks to develop and stretch the skill-set of PA’s and EAs. It will help you to understand how to work with different leadership styles and at the same time develop the competence, confidence and mindset to achieve excellence. Boost your career, grow in confidence and become a truly exceptional Personal Assistant or Executive Secretary with The Mini MBA designed specifically for the PA / EA & Office Professional.

Local Fee

R 17,999

International Fee

$ 1,200

Book my seat

Download Brochure

Day 1, 2 & 3

01 Personal Branding and Emotional Intelligence

▪ What is a Personal Brand?
▪ Johari Window model for good communication
▪ Understanding your personality style and how it impacts others.
▪ Emotional Intelligence
▪ Integrity and best practice

02 Vital Communication

▪ Communicating Assertively
▪ Passive, aggressive, and assertive communication
▪ Having difficult conversations at work ▪ The “I-Message” for assertive communication ▪ LEAPS model for managing conflict

03 Time and Stress Management

▪ Stress – Positive and Negative Stress
▪ Causes and Symptoms of Stress
▪ Flight, Fright or Freeze
▪ Managing Stress on a Personal Level
▪ Work-Life Balance
▪ The Wheel of Life Assessment
▪ Time Management as a Stress Management Strategy
▪ Time Management Survey
▪ Stephen Covey’s Time Management Grid
▪ Time Management Grid Template

04 Business Communication

• Business Writing – Business Writing Conventions
▪ Characteristics of good business writing
▪ Word Choice – Style and Tone
▪ Words that could derail communication.
▪ Be precise and accurate.
▪ E-mail etiquette: guidelines for professional emails

05 The Profile of the New Generation PA & Executive Secretary

• Be the “Disruptor”
• Showing up in our new Hybrid World 26th – 28th March 2024 Hilton Hotel , Sandton Book now to secure your seat COURSE OUTLINE Excellence in Action
• Virtual meeting etiquette
• Tips for MS Teams and Zoom meetings.

06 Human Capital Definition and Scope

• Scope of HC
• Definition of Human Resource (Capital)
• Relevant legislation within SA
• Training and Development
• Code of Conduct

07 Financial Management skills for the PA & Office Manager

• What is Financial Management
• Elements of Financial Management
• Objective of Financial Planning
• Explain Various Important Financial Statements