Emotional Intelligence for HR Managers

About This Class

This training programme is an intermediate level Emotional Intelligence (EQ) skills development offering for HR Managers. The programme effectively blends the theory and practice of EQ with practical, personal development and empowerment application tools and techniques.

At the conclusion of this programme, you will be capacitated to master the five (5) competencies of EQ and to develop an EQ personal improvement plan indicated the techniques to develop each of these 5 competencies.

Local Fee

R 12,999

International Fee

$ 900

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Why You Should Attend

On completion you will be capable of:

Day 1

Mastering the fundamentals of Emotional Intelligence (EQ)

• Demonstrate insight and understanding of how people management skills like emotional intelligence can enhance a HR Managers’ ability to:
– Personal mastery/development
– Build effective interpersonal relationships
– Leadership ability

• Mastering intrapersonal competencies:
– Self esteem
– Self confidence
– Assertiveness
– Locus on control o Attitudes

• Defining the fundamentals of EQ
– IQ vs. EQ
– Defining EQ
– The value of emotions

• Building a business case for EQ for HR Managers
– The profile of high and low EQ
– The value and importance of being EQ
– EQ’s role in the organization

• The five competencies of EQ
– Self-awareness
– Self-regulation
– Self-motivation
– Empathy
– Social skills/Effective relationships

Day 2

Applying and developing the five competencies of EQ

• Apply techniques for responding to situations in an emotionally intelligent manner, in the capacity of HR Manager
– Emotional skills for coping with varying HRM scenario’s and situations
– Applying emotional intelligence in a HR leadership context e.g. motivation, conflict management and creating a positive environment
– Behavioural skills for coping with different scenario’s in an emotionally intelligent manner

• Developing generic EQ improvement techniques, as a HR Manager
• Developing targeted EQ improvement strategies (based on the 5 EQ competencies)
• Personal effectiveness skills as HR Manager
– Resilience
– Assertiveness
– Personal habits and life success principles
– Stress management

• Self-analysis is conducted to determine own emotional intelligence abilities, in the capacity of HR Manager
– Evaluating own level of emotional intelligence in order to determine strengths and development areas
– Develop improvement techniques in each of the 5 competencies

• Consolidating into a Personal Development Plan