Emotional Intelligence for HR Managers

Mastering the Fundamentals of Emotional Intelligence (EQ)
• Demonstrate insight and understanding of how people management skills like emotional intelligence can enhance an HR Manager’s ability to:
• Personal mastery/development
• Build effective interpersonal relationships
• Leadership ability

• Mastering Intrapersonal Competencies
• Self-esteem
• Self-confidence
• Assertiveness
• Locus of control
• Attitudes

• Defining the Fundamentals of EQ
• IQ vs. EQ
• Defining EQ
• The value of emotions

• Building a Business Case for EQ for HR Managers
• The profile of high and low EQ
• The value and importance of being EQ
• EQ’s role in the organization

• The Five Competencies of EQ
• Self-awareness
• Self-regulation
• Self-motivation
• Empathy
• Social skills/Effective relationships

Applying and Developing the Five Competencies of EQ
• Apply techniques for responding to situations in an emotionally intelligent manner, in the capacity of HR Manager:
• Emotional skills for coping with varying HRM scenarios and situations
• Applying emotional intelligence in an HR leadership context (e.g., motivation, conflict management, and creating a positive environment)
• Behavioral skills for coping with different scenarios in an emotionally intelligent manner

• Developing generic EQ improvement techniques as an HR Manager
• Developing targeted EQ improvement strategies (based on the five EQ competencies)
• Personal Effectiveness Skills as HR Manager
• Resilience
• Assertiveness
• Personal habits and life success principles
• Stress management

• Self-Analysis to Determine Own Emotional Intelligence Abilities as HR Manager
• Evaluating own level of emotional intelligence to determine strengths and development areas
• Developing improvement techniques in each of the five competencies
• Consolidating into a Personal Development Plan

This 2-Day Training Programme is Specifically Designed for:
• Chief HR Officers / HR Executives / HR Managers
• HR Business Partners
• Talent Managers
• Change Managers
• Human Capital / HR Professionals
• HR Generalists / HR Consultants / HR Practitioners