Leadership and Management Skills for Office Professionals

This Course is designed to help you overcome many of the challenges you will encounter as a team manager. Dealing with the many problems a manager encounters isn’t easy and this course will equip you with all the critical skills required to manage staff with confidence and competence.

The leadership programme empowers you to achieve one of the most critical leadership transitions in your career – delivering results through teams.

What You Will Learn

  • Establish yourself as a leader
  • Modern business writing skills
  • Help clarify roles and responsibilities as a manager
  • Adjust to the role of team manager with confidence and an assurance
  • Recognising the importance of being visible and available to employees
  • Understanding the importance of being seen as fair and consistent.
  • Setting  goals for yourself and your team
  • Planning and prioritising activities
  • Applying leadership skills and delegating effectively
  • Motivating your team and work together in solving problems

Day One

Leadership versus Management

Because staff members generally look to their manager for guidance and leadership, it is important that the Manager sets a good example at all times. To do this, the Manager must know exactly what is required to fulfil his/her role to lead and manage the expectations and performance of staff.

A manager who is not determined or motivated cannot motivate staff members successfully, so understanding the dynamics of human motivation and the mechanics of measuring performance is critical to successful management and leadership. This course has been designed to build the capacity of the ideal team leader or manager.

  • The concept of leadership; what, when, how
  • Differentiating between the concepts of leadership and management
  • Applying leadership strategies to individuals and teams within the work context
  • Insight in to the impact of personality in leadership and management
  • Identifying  the purpose of a team and the stages of team development
  • Contracting with a team to obtain commitment to agreed goals and objectives

Interpersonal Leadership

Dealing with Different People

  • Creating a climate for trust and collaboration in the workplace
  • Identifying your own and your team members’ behavioural styles
  • Motivating, instructing and overseeing different kinds of people
  • Being authentically you for the best results
  • Good, better, best… moving into a higher dimension of relationship management
  • Managing Change and Transformation with Confidence and integrity
  • Staying Assertive  and Focussed on Your Goals under Pressure
  • Recognising the Neurotic Spiral and Skills to Manage the Spiral
  • Mastering an Internal Locus of Control

Day Two

Innovation & Creativity

21st Century Leadership Skills

  • Tribal leadership – which tribe are you?
  • Are you innovative and creative?
  • Thinking outside the box
  • Creative problem-solving techniques
  • Practical activities to stimulate creative thinking

Personal Leadership

Taking Stock of  Yourself-Leadership

  • The importance of personal wellness for a leader
  • Cultivating empowering beliefs and winning attitudes
  • Wellness as part of Business Strategy
  • The Critical Success Factors and Key Enablers for an Effective Culture of Wellness
  • Assertive Leadership and the Importance of Coaching
  • Being the best version of yourself
  • Good, better, best… moving into a higher dimension of personal leadership

Emotional Intelligence

The Foundation of Conscious Leadership

  • What is Emotional Intelligence?
  • What is the Difference Between:
  • IQ
  • EQ
  • SQ
  • The Characteristics of an Emotionally intelligent Manager/Leader
  • Applying EQ to Important Organisational issues
  • The Power of Full Engagement and the Value of Disengagement
  • Energy Management – Balancing Demands and Resources
  • Self-Empowered Behaviours to Move Forward with Confidence

Day Three

Managing Change through Resilience

Coping with life’s normal difficulties, stress, disappointments and hardship requires resilience. It enables us to deal with unsettling changes and difficulties we experience at work and home. We all experience difficulties and struggle… Life isn’t easy- it’s often difficult.

To cope with tough times, you need resilience. Resilience not only gets you through them but helps you become a better person through struggling. We define resilience as the ability to overcome adversity, heal and strive to fulfil your potential.

Organisations need their staff to cope with work place stress caused by difficult organisational events such as new priorities, major change initiatives, new technologies, mergers and even downsizing. At work resilience it the ability to remain task focused and productive whilst experiencing tough times;

  • Understanding change in the work environment
  • Building resilience skills to deal with change and crisis management
  • Using negotiation and communication techniques to address change
  • Limiting the Negative effects of Unplanned Change
  • Understanding the Cycle of Change, Grief and Loss
  • How Change can Result in Stress
  • Resistance to Change
  • Managing Change and Transformation with Confidence and integrity

Modern Business Writing Skills

The challenges of writing

  • Clarity, speed and Image – the main objectives of all writing
  • WHAT you write and HOW you write it
  • Write to express, not to impress
  • Recognise the importance of simple, powerful writing

Basic principles of plain writing

  • learn the six principles of modern business writing
  • Plan your writing strategy (who, why, what?)
  • Sequence your message for impact
  • Use clear, familiar words
  • Write short, simple sentences
  • Use active writing techniques, avoid passive writing
  • Guidelines for corporate image
  • Fonts, format and typing guidelines
  • Personal Assistants
  • Executive Secretaries
  • Administrative Assistants
  • Planning Assistants
  • Protocol Officers
  • Co-ordinators
  • Office Managers
  • Office Assistants
  • Bookkeepers
  • Executive Administrators


Holiday Inn Hotel, Sandton – Johannesburg


8th – 10th March 2017

Course Prices and Discounts can be viewed after registration.

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